Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Repairing
Repairing machines or systems using the right tools.
Active Listening
Listening to others, not interrupting, and asking good questions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
network.
